This Refund Policy explains when payments made to USProManagement may be eligible for a refund, how refund requests are handled, and the conditions that may apply to training, evaluations, consulting, and other services.
Overview
USProManagement provides sports performance training, athlete evaluations, coaching, sports consulting, career-related services, and related professional support.
Because services may involve scheduled coaching time, customized preparation, professional consultations, and third-party resources, refund eligibility may depend on the service purchased and whether performance has already begun.
If a separate written agreement, proposal, invoice, package description, or booking confirmation contains specific cancellation or refund terms, those terms apply to that service.
First Lesson Fit Guarantee
We want athletes to feel confident that their coach is the right fit. For eligible coaching services, your first lesson is refundable if your coach is not the right fit for you.
If you believe the coaching relationship is not suitable after your first lesson, please contact USProManagement promptly so we can review your request and determine the appropriate next step.
Your First Lesson Should Feel Right.
If your coach is not the right fit after your first eligible lesson, contact our team and we will review your refund request in accordance with this policy.
Refunds for Other Services
Refund eligibility for services other than the first eligible coaching lesson depends on the nature of the service, the work already completed, and any applicable service-specific agreement.
Training & Coaching
Refunds for packages or additional sessions are reviewed based on sessions already delivered and the applicable program terms.
Performance Evaluations
Evaluation services may include reserved facility time, testing resources, analysis, and athlete-specific preparation.
Sports Consulting
Consulting services may involve personalized research, strategy, planning, professional time, and other client-specific work.
Professional Support
Services involving external professionals or partners may also be subject to separate terms established by those providers.
Cancellations and Rescheduling
If you are unable to attend a scheduled lesson, consultation, evaluation, or appointment, please contact USProManagement as early as reasonably possible.
Depending on the service and circumstances, we may offer rescheduling instead of a refund.
Missed appointments or late cancellations may not qualify for a refund where coaching time, facility time, professional resources, or other services were reserved specifically for you.
Important: cancellation terms provided at booking or in a separate service agreement take priority over the general provisions of this section.
Third-Party Fees and External Costs
Certain services may involve third-party professionals, facilities, service providers, legal professionals, government agencies, or other external resources.
Amounts already paid to or incurred by third parties may be non-refundable to the extent USProManagement cannot recover those amounts.
This may include filing fees, professional fees, facility charges, processing costs, or other external expenses incurred specifically in connection with a client service.
How to Request a Refund
If you believe you are eligible for a refund, contact USProManagement and provide enough information for our team to identify your booking and review the request.
Identify Yourself
Provide the name and contact information associated with your booking.
Identify the Service
Tell us which lesson, program, evaluation, or service your request concerns.
Explain the Request
Briefly describe why you are requesting a refund so our team can review it properly.
Refund Review and Processing
Refund requests are reviewed individually based on the service purchased, services already provided, applicable agreements, payments made, and the circumstances of the request.
If a refund is approved, USProManagement will normally issue it using the original payment method when reasonably possible.
After a refund is issued, the time required for funds to appear may depend on your bank, card issuer, payment processor, or other financial institution.
Payment Disputes and Chargebacks
If you have a concern about a payment or believe a charge was made incorrectly, please contact USProManagement before initiating a payment dispute or chargeback whenever possible.
We will make a reasonable effort to review billing questions and resolve legitimate concerns directly.
Nothing in this section limits rights you may have under applicable consumer protection or payment laws.
Changes to This Refund Policy
USProManagement may update this Refund Policy from time to time to reflect changes in services, payment practices, business operations, or applicable legal requirements.
When we update this Policy, the revised version may be identified by a new “Last updated” date at the top of this page.
We encourage you to review this Policy before purchasing or booking services.